Day: March 23, 2022
Can I send a text if I need help or to report a problem?
No, unfortunately we DO NOT ACCEPT: WhatsApp, telegram, SMS’s etc as ways to alert the emergency control room Social media comments (Facebook, twitter etc) as ways to alert the Emergency control room. These platforms are not monitored on a continuous basis, and thus we can not guarantee that we…
How can we make contact with Trackbox?
You can activate your AAA Response app by simply opening the app after which the patented count-down clock will automatically begin, alerting the ERPC of your activation as soon as the count-down timer reaches 0. While the App will be the primary means of contacting the AAA Response ERPC, you…
What is the TrackBox ERPC
In the event of any emergency, you will be able to contact the TrackBox ERPC twenty four hours a day, seven days a week, TrackBox AAA ERPC is essentially a “one stop” contact centre and aims to provide you with assistance for all emergency incidents including the dispatching of emergency…
For what emergencies can I contact TrackBox?
The ERPC can assist with over 400 types of incidents that amongst other things cover: Criminal incidents or threats of criminal incidents Reporting suspicious behaviour Missing persons Medical incidents Fire & Rescue Referral to Crisis Centres Animal Welfare, Wildlife and Poaching Roadside…
How do I know that the app actually works?
We welcome you to regularly test your app. Not only does this provide peace of mind in knowing the app works, but it also helps you to familiarize yourself with the process of activating an emergency so that it comes more naturally when you need it most. Simply activate the App or call the control…
Where do I find my log-in details?
Once we have helped you to complete your MyVault profile creation an SMS will be sent to you with your log-in details. If you manage your setup on your own. You will create your password during setup, and your username along with links to download the app and useful user guides will be sent to you…
Can I have TrackBox on my phone and on my tablet using the same profile with different cell phone numbers?
Yes. Your username and password is your key to as many devices on your profile as you like.
Do you have responders or patrols that you will send out to us?
No. The AAA Response ERPC is not a responder itself, but aims to link you to all appropriate responders. The AAA Response ERPC is essentially a “one stop” contact centre (like the “911” call centres in America) and aims to provide you with assistance for all emergency incidents including the…
Can I have more than one Profile?
No. You cannot have multiple profiles on the system. You can only be logged into/linked to one profile through the app at a time. A member and his/her family members should each have their own profile. If you try to create a second profile with the same details, you will get an error message…
What happens to my personal information that sits in the MyVault profile?
All information stored in your profile is treated confidentially, is POPIA (Protection of Personal Information Act) compliant and is only accessed when managing safety and security incidents.
