Did SA CAN change its name to TrackBox Technologies?

No. TrackBox Technologies is a separately registered entity. Brian Jones, TrackBox Technologies founder and CEO, initiated Together SA CAN NPC/NPO in order that all TrackBox Technologies non-profit initiatives centring on community policing and support to SAPS and medical response teams be formalised into an individual not-for-profit company. In this way, TrackBox Technologies helps to fund SA CAN NPC/NPO while still remaining sustainable by donating a portion of its income to the NPC/NPO on a monthly basis.

Can I demonstrate the App?

A: We encourage all our subscribers to demonstrate the app and show others the power of TrackBox and our one ring policy. We are not going to change a country alone, so complete faith and total trust in the tool is what we need to create. Please assist us in this task!

How do I know that the app actually works?

We encourage all our subscribers to test the app and activate mock emergencies to check response times of the ERPC as well as get a feel for how the app works. If you are testing, simply tell the ERPC when they call you that you are testing the app and they will deactivate your emergency.

Where do I find my log-in details?

Once have completed your MyVault profile creation, an email will be sent to you with your log-in details. If you have forgotten or lost these details you can select ‘forgot password’ on your MyVault log-in page and we will resend these to you. Alternatively you can contact the App Support Team on 08616-23646/ADMIN and request these to be resent to you.

Can I have TrackBox on my phone and on my tablet using the same profile with different cell phone numbers?

Yes. Your username and password is your key to as many devices on your profile as you like.

Lesley Mason

"Very impressed. I have some suggestions, having used it for the first time which I will pass on. But the professionalism of the staff is awesome"

Osinachi Okoro

"Excellent. Emergency calls are responded to in seconds. Didn't expect this. Excellent service"

Catharine Haddon

"As always excellent service. Tracking is very reassuring when you are traveling alone."

Sherisse Rom

"Received such great customer service when logging a query. I haven't needed the emergency services as yet but the customer service has been exceptional."

Stuart Schwabe

"Yesterday I erroneously pocket dialled Track me on my app and then left my mobile in the car. The TrackBox agent contacted my number to check to see if I was ok. When they couldn't get hold of me they phoned my wife. My wife told them I was at my daughter's house and they called her to check if I was okay. Unbelievable service is not seen in SA. Well done to the team that was on duty at 18:00 last night"