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Need a Jumpstart?

Need a Jumpstart?

Dispatcher Files We recently received a call from one of our Monitor Administrators roadside assist members who needed assistance with a jumpstart in the Capetown area. We realised that the particular vehicle that the member was driving was not covered under any of his policies, but never the less, we were prepared to help as

Dispatcher Files

We recently received a call from one of our Monitor Administrators roadside assist members who needed assistance with a jumpstart in the Capetown area. We realised that the particular vehicle that the member was driving was not covered under any of his policies, but never the less, we were prepared to help as we always are. We were then contacted by the broker who confirmed that the vehicle was not covered but that they really appreciated the fact that we would still assist the member to dispatch someone to help him, although it would be for his account. 

We utilised our proximity dispatching system to confirm who was nearby and available and managed to dispatch an operator in a particular area where the member was. Unfortunately, after some time of no contact with our member and not answering calls, we stood them down and made contact with a nearby battery centre who was more than happy to assist our member without charge as one of their workers was 5 mins away.

After a follow up with our member to ensure that all was in order he very appreciative and advised that within 6 minutes the battery centre gentleman had arrived and assisted him with a jumpstart. We are pleased to have had a positive outcome despite the shaky start and are grateful to the battery centre who were committed to helping despite not forming part of our confirmed supplier list

Dispatcher: SA37 Michael 
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world | https://t.me/BriansPD

#TrackBox #SACAN #Teamwork #DispatcherFiles #TrackBox_Helps #Download_the_App @Monitor Administrators

*Dispatcher files are reports detailing the experience of the dispatcher as they deal with emergencies and so are recorded after the fact.

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