Dispatcher Files

As my shift started on a Friday morning I received a call from an Advanced CoDriver Assistance member who, while on his morning commute, had noticed a warning light appear on his car dashboard. He then noticed that there was a fluid leak under the vehicle and decided to activate his AAA Response app for assistance. 

I took down all the important details such as his policy number, vehicle registration, vehicle make, and his location, and called one of our affiliated CoDriver assist partners to render the necessary help in towing his vehicle to the nearest garage for repairs.

When I sent the information to the towing company, they were able to render the necessary assistance quickly, with no complaints from the member, and everyone was happy.

Should you find yourself in a similar situation, don’t hesitate to use your AAA Response app to call us.

ERPC Dispatcher: Mduduzi (SA21)
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world | https://t.me/BriansPD

#TrackBox #SACAN #Teamwork #DispatcherFiles #TrackBox_Helps #Download_the_App

*Dispatcher files are reports detailing the experience of the dispatcher as they deal with emergencies and so are recorded after the fact.