Header Image

Vehicle Breakdown

Vehicle Breakdown

Dispatcher Files On dayshift I received a call from an elderly couple who were travelling home from their day out with their dog. Upon reaching their halfway point they had a vehicle breakdown on the side of the road. Their first thought was to call TrackBox and request assistance.  After a brief two minute phone

Dispatcher Files

On dayshift I received a call from an elderly couple who were travelling home from their day out with their dog. Upon reaching their halfway point they had a vehicle breakdown on the side of the road. Their first thought was to call TrackBox and request assistance. 

After a brief two minute phone call, establishing their location and making sure they were safe, I began to make a few phone calls to various tow truck companies in the area to render assistance.

Most of the services I called were busy responding to other breakdowns but after making several calls I managed to find a towing company who advised that they would take only five minutes to get to the client. 

In the interim I kept in contact with the couple, checking to make sure they were okay and if there was anything else I could help with.

The tow truck arrived within the time period given and the whole incident took a maximum of 45 minutes from the first call until the family was home safe, with the members arriving safely home and finally being able to give their dog food and water. .

At the end of the day the couple had received the assistance required and were extremely satisfied that they all arrived safely back at their place of residence.

Michael (SA37)
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world/
#TrackBox #SACAN #Teamwork #DispatcherFiles #TrackBox_Helps #Download_the_App

Posts Carousel