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Testimonial – Ozzy Jacobs

Testimonial – Ozzy Jacobs

Yesterday afternoon, all parents worst nightmare became a reality for me when my son called me and said, “Dad…I’m in the ambulance…we’ve been in an accident.” He was taking his 14 year old brother with him to the barber to get a haircut when another vehicle jumped a red light and smashed into the passenger

Yesterday afternoon, all parents worst nightmare became a reality for me when my son called me and said, “Dad…I’m in the ambulance…we’ve been in an accident.”

He was taking his 14 year old brother with him to the barber to get a haircut when another vehicle jumped a red light and smashed into the passenger side of the car. In that moment my whole world ended and I needed to get to them ASAP. I remembered that I had to contact the @Monitor emergency call centre to arrange towing etc. 

I called your call centre and Michael (SA37) answered, I’m assuming he is an agent. 

Now I know that as South Africans, and as human beings we are quick to complain about poor service. This is not one of those complaints!

I writing to share the wonderful experience I had yesterday when dealing with Michael. I was pretty shaken when I called and the assistance I received was phenomenal. He calmed me down, got my details and kept in constant contact with me to let me know what progress was being made. He responded to my anxiety and panic with a cool head constantly keeping me updated. He was genuinely concerned about the extent of injuries to my boys and ensuring that the tow truck arrived on the scene timeously.

Having had time to calm down now and reflect on the events yesterday I just want to say to Michael, thank you so much for the professional manner in which you handled me yesterday ….Well done young man.

My boys are a bit bruised but thank heavens they weren’t badly injured and did not need to be admitted.

Regards,
Ozzy Jacobs

Michael (SA37)
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world/
#TrackBox #SACAN #Teamwork #DispatcherFiles #TrackBox_Helps #Download_the_App #Monitor

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