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Monitor Roadside Assist

Monitor Roadside Assist

We are proud to be associated with @Monitor Administrators, where dispatchers assist those whose vehicles have broken down, been involved in an accident or need something as simple as a tyre change or jump start. These are situations we were familiar with before @Monitor Administrators was introduced, so adding this additional task as part of

We are proud to be associated with @Monitor Administrators, where dispatchers assist those whose vehicles have broken down, been involved in an accident or need something as simple as a tyre change or jump start. These are situations we were familiar with before @Monitor Administrators was introduced, so adding this additional task as part of our daily duty came as no shock to the control room dispatchers.

I received a phone call from a client who experienced a mechanical breakdown. Roadside Assist covers up to an amount of R750 and what made this call more difficult was the fact that the client was stuck in the middle of nowhere with the nearest town over 30 km away. 

Service providers usually stick to call-outs that fall within a 30 km radius and in this instance there were no shops or filling stations near my client’s location which left him frustrated. I was battling to find a service provider but eventually I managed to find someone to assist, and after many phone calls and a very long waiting period for the client the vehicle was towed to its destination and he made it home safely.

Our dispatchers always strive to do the best they can and go beyond the service level expected, so we hope that clients understand that sometimes certain aspects of the job are outside our control when we have to rely on other service providers.

Nevertheless we strive to help with Anything! Anytime! Anywhere!

Stephanie (SA38)
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world/
#TrackBox #SACAN #Teamwork #DispatcherFiles #TrackBox_Helps #Download_the_App

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